Support
Helpful information to assist you in using the MyEyes360 Oil Tank Camera correctly.
If you have any feedback, issues or suggestions, feel free to contact us.
- MyEyes360 Oil Tank Camera device
- 3 AA Batteries – Included
PLEASE NOTE: Scully Oil Tank Gauge is NOT Included
Place the Oil Camera over the oil tank gauge vial then follow the instructions to configure WiFi, using the MyEyes360 mobile app.
No monthly maintenance fee for this Oil Monitoring service.
Yes, you can buy the oil camera for anyone as long as they have an oil tank with a Scully vial and a WiFi network.
Yes, the tank level can be monitored from anywhere, and at any time, using the MyEyes360 mobile app.
Twice daily. It can also be triggered using the “capture” button on the Oil Camera device.
Currently, only the Scully gauge vial is supported. More vial models will be supported soon. Please email us a picture of your tank gauge vial so that we can inform you of when we will help your specific vial.
Regardless of size, all tanks using a Scully gauge vial to measure oil levels are supported.
The MyEyes360 mobile App will display the strength of the WiFi connection on the Oil Tank page. Customers will be alerted in the mobile app in case of a disconnected Oil Camera device, due to failed WiFi connection
The MyEyes360 mobile App will display the battery level on the Oil Tank page. Customers will be alerted in case of a disconnected Oil Camera device due to a low battery level.
It uses 3 AA batteries.
Under average temperature, moisture, and humidity conditions, the battery lasts about two years with strong WiFi network
No additional tools, service technicians, or changes to your oil tank are needed to install the Oil Camera. Simply place the Oil Tank camera over your gauge vial.
Use the “Contact Us” page in the MyEyes360 mobile app to report any issues.
Power on the oil tank camera and press the “Setup” button. The blue light will turn on. Go to your mobile app, log in, and press on the “Add Camera” button. Then follow the instructions to enter your new WiFi configuration.
Six months
A faulty Oil Camera can be replaced with a new one within the six month warranty period, at no additional cost. For any other reason, customers can get a full refund if returned within 30 days from the date of purchase.
- Check the batteries are placed correctly – Open the battery door, inspect the batteries are placed in right position, and turn the device back on. You should briefly see a red light illuminate on top of device.
- Ensure Blue Tooth is enabled on your mobile device.
- Click on Setup button and follow the instructions on your mobile device for configuring WiFi connection.
- Click on Test button and wait for few seconds before observing the camera flash.
- Check the mobile app for refreshed image, last updates time and tank level to ensure the installation is complete successfully.
- If configuration still fails, please Email us at: support@adrrocks.com, or call our support line at <>. Please leave a message if calling after hours or over the weekend and we’ll get back to you as soon as we can.
- Please ensure the Oil Camera placed correctly on the Oil Tank Vial using the installation guide.
- Check the WiFi connection, Battery level and Connection status on Mobile App Oil Camera details page.
- Follow the same simple installation steps to restore the connection.
- Press TEST button to capture the image and wait for few minutes to reflect the change in MobileApp.
- Finally, is your tank actually full? If so, the Oil Camera will register Full and not show any usage until the oil level lowers a few inches. Once it does, it will begin displaying a precise reading again, and showing you usage statistics.
I changed my router / updated my WiFi password, how can I update my WiFi settings on the Oil Camera?
Open My Oil Camera page on Mobile App and click on setting button on top left corner to go to settings and re-configure Oil Camera again with the changed WiFi password.
What is the procedure for changing the batteries? What kind of batteries does the Oil Camera take?
- The Oil Camera need 3 AA batteries which are readily available online or in retail stores. The batteries can last up to 2 years, depending on WiFi strength, Upload Interval, and other factors.
- To change the batteries, simply turn the device off and remove the battery box. Slide it open, remove the batteries and install the new ones. Power the device on and confirm you see a red light deep down inside. It will illuminate briefly upon power up. The device should automatically reconnect to WiFi and upload a new reading once the new batteries are installed. Refresh your app to look for a new reading.
Check your WiFi Password
Make sure that your WiFi password is correct. If possible, try to login to your WiFi network on your phone or computer using this password (just to make sure that it is correct). If you are unsure of your password, sometimes is located on the bottom or side of your router.
Placement of Oil Camera
Test WiFi connection by bringing Oil Camera reasonably close to your WiFi router (about 3 feet away is optimal). You can move it later, but it should be close to your router for this step.
Multiple Access Points
If you have multiple WiFi extenders or multiple access points throughout your house, try unplugging all of the extenders or access points during installation. Just leave the main router plugged in. Once installation is complete, you can plug all of your devices back in.
Reset the Router
Try resetting your Router and try the process again.
Try a Different WiFi Network
Sometimes, due to network congestion, the Oil Camera may have trouble connecting to your WiFi network. If you have multiple WiFi networks available in your home (for instance a Guest Network), you may want to try and connect your Oil Camera to this alternate network. Most routers will allow you to create a Guest Network if you don’t already have one enabled.
VPN’s & Firewalls
Check and resolve VPN and/or Firewalls configured on your network are not blocking the WiFi connection Oil Camera. Consider disabling/modifying the restrictions during setup. You can turn it back on again once your setup is complete.